Welcome to Chic Apparel Store’s FAQ section! We’ve compiled answers to the most common questions about our fashion-forward products, global delivery, and customer service. Can’t find what you’re looking for? Contact our Atlanta-based team at [email protected].

Product Questions

What types of products does Chic Apparel Store specialize in?

We specialize in runway-inspired apparel and accessories for fashion-conscious shoppers aged 18-45. Our curated collections include:

  • Footwear: Ankle boots, boots, business shoes, flat shoes, and house shoes
  • Clothing: Dresses, jeans, jackets & blazers, coats
  • Accessories: Backpacks & bags
How do I choose the right size for boots or jackets?

Each product page includes detailed size charts with measurements in both US and international sizes. For boots, we recommend measuring your foot length and comparing with our chart. For jackets and blazers, check your chest/bust measurements. When in doubt between sizes, we suggest sizing up for a more comfortable fit.

Shipping & Delivery

What are my shipping options and how long will delivery take?

We offer two convenient shipping methods to our global customers (excluding some remote areas):

  1. Express Standard Shipping ($12.95): Processed in 1-2 business days, delivered via DHL/FedEx in 10-15 business days after dispatch. Perfect for statement coats or must-have dresses.
  2. Free Economy Shipping: Automatically applied to orders over $50. Delivered via EMS in 15-25 business days after dispatch. Ideal for budget-conscious wardrobe builders.

Note: Boots and house shoes may require additional packaging time.

Do you ship to my country?

We ship worldwide from our Atlanta headquarters! However, we currently cannot deliver to some remote areas in Asia and certain other locations. During checkout, our system will automatically confirm if we can deliver to your address.

Can I track my order?

Absolutely! Once your order ships, you’ll receive a confirmation email with tracking information. For Express Standard Shipping (DHL/FedEx), you’ll get detailed tracking updates. Economy Shipping (EMS) provides basic tracking information.

Returns & Exchanges

What is your return policy?

We want you to love your purchase! You may return most items (except final sale pieces) within 15 days of delivery for a refund. Items must be unworn, undamaged, and in original packaging with tags attached. Please email [email protected] to initiate your return.

How long do refunds take to process?

Once we receive your return at our Atlanta facility, please allow 5-7 business days for processing. Refunds will be issued to your original payment method. International refunds may take additional time depending on your bank’s processing.

Payments & Accounts

What payment methods do you accept?

We accept all major payment options for your convenience:

  • Visa
  • MasterCard
  • JCB
  • PayPal
Is it safe to enter my credit card information on your site?

Your security is our priority! We use industry-standard SSL encryption to protect all transactions. For added security, we recommend PayPal which allows you to pay without sharing your financial information with us directly.

How can I create an account to track my orders?

During checkout, simply select “Create an Account” to save your information for faster future purchases. Account holders can view order history, track shipments, and save favorite items. We’ll never share your information with third parties.

Style Tips & Promotions

Any tips for combining items to qualify for free shipping?

Smart question! Our fashion team recommends these winning combinations to reach the $50 free shipping threshold:

  • Pair jeans with jackets or blazers for a polished look
  • Combine dresses with flat shoes for versatile styling
  • Add accessories like backpacks or bags to complete any outfit

Mixing wardrobe essentials helps you build complete outfits while saving on shipping!

Do you offer discounts for first-time buyers?

We occasionally run special promotions for new customers! Subscribe to our newsletter at checkout to receive exclusive offers. Plus, remember that all orders over $50 automatically qualify for free shipping worldwide.

Still have questions? Our Atlanta-based customer service team is always happy to help fashion-forward shoppers like you! Email us at [email protected] for personalized assistance.